Delivery and Returns

Delivery

 Next Working Day Delivery FREE
  • Monday - Thursday before 2pm.
  • Orders placed on Friday are not guaranteed Saturday delivery. 
  • Any orders placed after 2pm will be dispatched on the next working day.

    Royal Mail Special Delivery


      *Cut-off times may change during busy periods.

      For your security, we will only ship to the address provided to us at the point of purchase.

      About Our Returns Policies

      Digital Techno offer returns within 30 days of receipt of delivery. We will issue a refund, for a product shipped by Digital Techno, within a maximum of 14 days and confirm it with an automated e-mail. You can see the refund in your bank account or credit card statement, within a maximum of 7 business days after the refund is issued. In certain circumstances refund timeframes may be longer. For more information about our refund policies and how long it will take for you to receive your refund, please contact customer services.

      At Digital Techno, we want you to have a positive experience every time you shop with us. Occasionally though, we know you may want to return items and you have the right to cancel the purchase of most items within 30 days. All items that are damaged upon delivery must be photographed and sent to our customer service within 14 days, any returns with physical damage without proof of being reported within 14 days will not be accepted. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.

       

      Mistaken Returns

      Please ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

      If you have accidentally sent the wrong item to Digital Techno, please contact Customer Service as soon as possible as Digital Techno does not store mistakenly sent items. Digital Techno cannot guarantee your item will be found and returned, and no compensation is provided for incorrect items sent to Digital Techno.

       

      Statutory Cancellation Right

      You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. To exercise your cancellation right please visit our Customer Services.

       

      Our Voluntary Returns Policy

      As well as your statutory cancellation rights described above, you can return most products to Digital Techno within 30 days of receipt of the products if the products are in an unused and undamaged condition. To return an item please contact our Customer Services.

       

      Please note that you must return each item in the same condition in which you received it. This means that new items must be returned unused and undamaged. Used items must not have any additional signs of use or damage.

      • All devices must be full factory reset prior to return, and returns with personal information, this includes iCloud, Samsung, and Google accounts, or password locks, will not be accepted.
      • All devices which are returned without additional accessories including charging cable, sim removal tool, and wall plug, will be deducted from any refunds given.
      • ALL device IMEI and serial numbers are recorded prior to dispatch and will be checked upon receipt of any returned items.

       

      The same exclusions apply to our Returns Guarantee as for the right of withdrawal. The following products thus cannot be returned under the Returns Guarantee (unless defective): 

      • Products which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which are, after delivery, inseparably mixed with other items. This includes in-ear headphones such as AirPods.
      • Products which have signs of physical damage (including LCD damage) unless it is reported as damaged upon delivery within 14 days of receipt.
      • Products which have other signs of use i.e. dirt, dust, markings.
      • Devices which have any personal data such as iCloud, Samsung, Google accounts, passwords or passcodes.

       

      The following table provides an overview of the key provisions of your statutory cancellation right as well as our voluntary returns policy and how they compare to one another:

       

      		 Statutory Rights Returns Policy (as set out by product category below)
      Return period 14 days 30 days
      Refund of costs of sending the item back to us if defective, damaged or incorrect item? Yes Yes
      Refund of costs of sending the item back to us if cancellation? No No
      Refund of original delivery costs if defective? Yes Yes
      Refund of original delivery costs if cancelled? Yes No

      Returns Costs & Methods

      Digital Techno will not refund the cost of sending an item back to us if it was sold or dispatched by Digital Techno. However, in cases of a damaged or faulty item, we’ll provide you with a pre-paid returns label. If the item you purchased is not eligible for Free Return, and you’re using a pre-paid return label, we’ll deduct the cost of the return from your refund. For returns from within the UK, costs start at £3.99. International return costs start at £8.09. Please note that returns that contain multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you’re returning. 

      You can return items in the following ways:

      • Using drop off services at locations that are convenient for you.
      • Using Heavy-Bulky return options, handled by a specialty carrier team.
      • Using Locker locations for small packages.
      • Using a scanned QR code at designated return locations to make label-free and package-free returns.

       

      To see which options are available for your return, go to Your Orders.

      Please note that certain types of items aren't eligible for cancellation or return under the Digital Techno returns policy. 

       

      We won't accept the return of any devices that are returned to us with personal information, this includes iCloud, Samsung, and Google accounts, or password locks. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in new, unopened condition.

       

      If a product becomes defective after 30 days you'll need to Contact Us. You may wish to visit the manufacturer's website or contact them directly as they may be able to offer troubleshooting and support with the issue you have with the product. 

       

      Other Statutory Rights

      You have additional rights in relation to incorrect, damaged or defective goods. For more information about these statutory rights, please visit Advice Guide, a Citizens Advice website at http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality. 

      *In order to ensure a fast response please visit Customer Service.

       

      Defective Items After 30 Days

      Troubleshooting and product support may be available to resolve any issues with your product, as outlined in the Product Support Help page. If your item becomes defective after the Digital Techno return period, we will repair any defective item. The repair will be completed by the manufacturer or by a third-party repair service provider authorised by the manufacturers to repair their products. If a repair is not possible, we'll send you a replacement, and if a replacement is not available, we will refund the purchase price. Repair is only available for qualifying items sold by Digital Techno. Digital Techno does not accept a return after 30 days for consumable products (e.g. batteries, chargers, plugs etc.) or if the defect is due to accidental damage, deliberate damage, caused by external factors, or general wear and tear. For more information, go to About Warranty Repairs.

       

      Removal of personal data

      When returning a product for any reason, you must do so in the exact conditions you received it from Digital Techno. In this respect you must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party which may be possibly present in same item, and must de-latch any account possibly latched to same item. You will be fully responsible for any data breach that may occur if you fail to do so. You must remove from the returned product and from the box containing the returned product any item not pertaining to the returned product as originally received from Digital Techno. Digital Techno will not be responsible for any such items erroneously left by you within the returned product or within the box containing the returned product. You agree and accept that the returned product will become Digital Techno's property, and that Digital Techno is therefore entitled to sell it to third parties at Digital Techno's full discretion.